Terms & Conditions

 

TO PLACE AN ORDER

All orders can be placed on-line and paid for directly through our secure website (this option will take payment in full). You may also call us to place order if you have any questions or would like to make your payment in two installments. We will run a 50 percent deposit to start your order and run the balance once you order is ready to ship. You can  reach us by email at sales@englishfarmhousefurniture.com or phone us at 310 880-8720 with any special requests and or questions and we will enter the information for you and send you an order confirmation.


CANCELLATIONS AND RETURNS
All of our furniture is made to order and therefore is considered custom and is non-cancellable and non-returnable. with the exception of manufacturer's defects or damages. 
We will accept a cancellation of a new order within 48 hours of order being placed for a full refund.

PAYMENTS
English Farmhouse Furniture accepts Visa, MasterCard and American Express. All payments are processed through our secure payment gateway, Authorize.Net at the time your order is placed. 

 

SHIPPING 
All of our products have a predetermined flat rate which will be automatically adde 
to your cart at checkout, please refer to product pages.
We are proud of our exclusive In-Home Delivery Service. All Furniture items are brought into your home and room of choice. For delivery within the continental United States. Shipping estimate is up to 21 business days.

 

ESTIMATED DELIVERY TIME
 English Farmhouse Furniture makes every effort to provide the most accurate production and delivery lead times, however these are only estimates and are subject to change. Sometimes unforeseeable delays may occur, especially during holidays and promotional periods. Please contact us for our current lead times. English Farmhouse Furniture cannot be held responsible for loss due to delays. We work very hard to fulfill our commitments on delivery dates; however, unforeseen delays may arise.


CUSTOM FURNITURE
All of our furniture is customizable in size, finish and detail.
Send us an email or give us a call to start the process.

  
SHIPPING AND RECEIVING *(Very Important)
English Farmhouse Furniture has developed a very thorough level of quality control which includes inspections throughout production and shipping, however sometimes mishaps do occur. For white glove and business to business  deliveries - When receiving your shipment, please inspect your delivery thoroughly. If there is minor damage to paint such as nicks or scrapes, the freight company reserves the right to repair rather than replace the item. If the damage is more severe and or is structural, please refuse the delivery. Please photograph and notate all damages on the delivery paperwork. Please contact us immediately and we will initiate a claim with the shipping company, to repair to  new condition or replace any severely damaged furniture. If the damage is not identified by you or your Receivers at the time of delivery then we will not have any recourse with the shipper and all claims will be null and void.

*PLEASE NOTE
Due to the natural characteristics of wood, knots, cracks and finish variations are to be expected and embraced and are not to be considered defects in any way.


SHIPPING FOR OUR TRADE PARTNERS
All furniture is shipped Free On Board, which means when your order leaves our factory ownership transfers to our Trade Partner. Shipping fees and any contractural obligations 
are managed directly between the Delivery Company and our Trade Partner.